Watson Customer Support Project Office Resolution Owner and Team Lead

By: Unknown on 19:06

Location:              Any ,USA

Job Category :      Product Services

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Job Description: 
 Do you want to work on the most exciting technology of a lifetime? Then Watson is for you! The Watson Groups Watson Explorer and Watson Content Analytics are some of the most exciting technologies in IBM. As a Watson Customer Support Project Office (CSPO) Resolution Owner and Team Lead, you will be providing the Watson support teams with the leadership required to assemble teams and drive critical issues to resolution. This customer facing role requires a highly motivated technical leader that specializes in performing problem determination and the ability to lead teams to resolution and ensure the customer experience is world class.

This individual will use technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Contributes to department attainment of organizational objectives and high client satisfaction. Required

• Bachelor's Degree
• At least 3 years experience in Customer service
• At least 2 years experience in proven background managing customer relationships in a competitive environment with written and verbal communication skills
• At least 2 years experience in Web Technologies (HTML, CSS, JavaScript)
• English: Fluent

Preferred

• Information Technology
• At least 4 years experience in Customer service
• At least 3 years experience in proven background managing customer relationships in a competitive environment with written and verbal communication skills
• At least 3 years experience in Web Technologies (HTML, CSS, JavaScript)

  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job role skillset: Problem Management
Job area: IT & Telecommunications (non consulting)
Business unit: Watson
Job role: Technical Support Representative
Travel: No
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