Service Desk Analyst

By: Unknown on 18:55

Location:                Rocket Center,USA

Job Category :        IT Specialist

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Job Description:

 We are hiring Service Desk Analysts to work in a call center environment to support our client. Analyst will intercept, document, troubleshoot, resolve and communicate issues via phone and ticket system. Knowledge base is available for analyst support. Selected candidates may not need to travel for all projects outside of their metro area. However, all candidates must be able and willing to travel based on assigned project demand. Travel requirements may vary but could be up to 100%. Candidates are not able to refuse project based on travel Stay connected by subscribing to the IBMjobs blog for career insights, news and latest job opportunities. IBM Global Business Services: Join a Leader. Consult with us.

(2252) 1RCWV
Q4FC Required

• High School Diploma/GED
• At least 6 months experience in Help Desk Support Operations
• At least 6 months experience in and knowledge of general technical skills
• Basic knowledge in and knowledge of PC usage and typical end user problems
• Security clearance of ability to obtain and maintain Public Trust
• U.S. citizenship required
• English: Intermediate

Preferred

• Bachelor's Degree
• At least 1 year experience in Help Desk Support Operations
• At least 1 year experience in and knowledge of general technical skills
• At least 1 year experience in and knowledge of PC usage and typical end user problems
• Security clearance of Public Trust

Additional information

To be an official applicant to IBM, you must submit a resume and online application. Resumes submitted remain active for six months.

To all recruitment agencies: IBM only accepts resumes from agencies on our Approved Agency List. Please do not forward resumes to our applicant tracking system, IBM employees, or send to any IBM company location. IBM is not responsible for any fees related to unsolicited resumes.   IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Job role skillset: Systems Management

Job area: Consulting & Services

Business unit: ConServ

Job role: Infrastructure Specialist

Travel: No

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