IT Specialist,Canada,IT Security Specialist / Client Integration

By: Unknown on 19:25

Location:               Markham, Canada

Job Category :     IT Specialist

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Job Description: 
IBM is leading the way in the Information Security space and our Managed Security Services (MSS) team is looking to expand and onboard a Security Services Manager to join our Security Operations Center.

The Security Services Manager is the key player on the IBM Security Team for the client serving as the delivery management focal for operational governance and oversees the day-to-day activities of the delivery team.

Regular Role Activities:

Serves as a point of contact between client and IBM Security Services delivery team for operational governance of security services activities and deliverables

Develops a demonstrated relationship with the customer; identifies gaps in service or new customer requirements

Communicates issues, requests and status directly with MSS senior management

Maintain and oversee relationships for MSS delivery organizations providing security support

Provide oversight and management for operational MSS security actives, processes and polices as required

Oversee device quality assurance processes and devices transitioning to steady state

Facilitate delivery for critical situations or sensitive projects

Track, report and resolve quality issues impacting the client

Coordinate root cause analysis for service delivery defects

Provide proactive analysis and recommendations for operational environment

Provide continuous improvement through use of service delivery reporting to identify areas of concern in order to develop enhancements where necessary

Participate in operational cadence calls with stakeholders

Produce Standard Operating Procedures Compilations.


Preferred Skills:

Experience in crisis management

Prior supervisory or technical team lead experience

Proven networking skills (Transmission Control Protocol/Internet Protocol) (TCP/IP), OSI model, LAN/WAN, cabling and data transmission types, network topologies, routing protocols, and remote access methods)

Security Technologies (Security Information & Event Management (SIEM)), firewalls/routers, proxies, endpoint security, and privileged ID management)

Security best practices

Security Regulations

Technical, business and strategic leadership

Project management

Professional written and oral communications

Detail oriented

Customer Focused/ Customer relationship management

Demonstrated People Management skills

Ability to work in a fast paced environment

Ability to interact with staff, peers and customers on a technical and professional level

Demonstrated troubleshooting and problem solving skills

Thorough understanding of customer service related performance metrics.

cyber security Required

• Bachelor's Degree
• At least 2 years experience in At least 2 years experience in a Security Operations Role
• English: Fluent

Preferred

• Information Technology
• At least 3 years experience in At least 2 years experience in a Security Operations Role

  IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job role skillset: General
Job area: IT & Telecommunications (non consulting)
Business unit: Int Tech Svcs
Job role: Security Services Specialist
Travel: 10% annually

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